The Product Ops Chronicles Podcast - Episode 12

Using AI for discovery, feedback, and decision-making

Hosts: Graham Reed, Antonia Landi

Guest: Aly Mahan

Producers: Graham Reed, Product-Led Alliance

In this episode, myself, Antonia and special guest Aly Mahan discuss using AI to handle feedback at scale, prioritise product decisions, and close the loop more effectively.

Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.

We discuss:

🤔 Staying on top of customer feedback

🤖 Using AI to sort, summarize, and quantify feedback

✋ Why you don’t need to respond to every customer request

🔁 Using feedback to help with product discovery

💡 How Pendo's product team is learning about AI

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